Noridian healthcare solutions earns prestigious center of excellence recognition from benchmarkportal benzinga data recovery quote

FARGO, N.D., march 21, 2018 (GLOBE NEWSWIRE) — the noridian healthcare solutions, LLC (NHS) provider contact center has been certified as a center of excellence by benchmarkportal. The center of excellence recognition is one of the most prestigious awards in the customer service and support industry.

The noridian healthcare solutions LLC provider contact center has been named a center of excellence by benchmarkportal. From left, troy aswege, senior vice president of operations; paul wilson, CEO, and pam gordon, vice president of medicare operations and provider customer service program.

"Noridian’s provider contact center is always working towards making the customer experience better and more efficient for those providers we serve," said noridian senior vice president of operations troy aswege. "Being certified on our first attempt demonstrates our employees’ commitment to operational excellence."

Center excellence

BenchmarkPortal awards the center of excellence designation to customer service contact centers that rank in the top ten percent of the contact centers surveyed. They are judged against a balanced scorecard of metrics for efficiency and effectiveness. Those contact centers that demonstrate superior performance on both cost-related metrics and quality-related metrics compared with their industry peers earn the award.

Contact centers achieve the center of excellence distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from benchmarkportal.Contact centers

"This certification attests to the fact that noridian’s contact center leaders have successfully balanced efficiency and effectiveness in their operations. By optimizing their cost components and their ability to satisfy customers, they exemplify best practices in a very important sector ," stated bruce belfiore, CEO of benchmarkportal.

Noridian healthcare solutions, LLC (NHS), a wholly-owned subsidiary of noridian mutual insurance company, delivers innovative business solutions for government agencies to reduce cost and enhance value in the health care industry. NHS has served as a government claims contractor for medicare since the federal program’s inception in 1966.Best practices the company provides business processing services nationwide and employs more than 1,500 staff members throughout the U.S. For more information, visit www.Noridiansolutions.Com.

Contact centers and their managers who wish to implement best practices and attain world-class performance in their industry have a unique opportunity to certify their contact centers. BenchmarkPortal’s rigorous cer­tification process has the advantage of referencing all performance goals to their best practice database of thousands of contact centers. Thus, contact centers will be held to performance levels that will improve their competitive position, not just force them to adhere to an arbitrary standard.Best practices discover what the steps to certifi­cation are and how they will improve your center’s performance. Www.BenchmarkPortal.Com/contact-center-certification/

From its origins in 1995, benchmarkportal has become a global leader in the contact center industry, providing benchmarking, certification, training, consulting and industry reports. The benchmarkportal team of profes­sionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly be­ing refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communica­tions.Center excellence for more information on benchmarkportal please call 1-800-214-8929 or visit www.BenchmarkPortal.Com

A photo accompanying this announcement is available at http://www.Globenewswire.Com/newsroom/attachmentng/c46d28c9-bfb6-47a3-8ed2-eec19492c638